Your Blue Turtles jewellery is covered by a 1 year Workmanship Guarantee.
When you buy from Blue Turtles, you’re getting a product made from our personal commitment to excellence. We care about giving you something that you’ll enjoy with complete confidence. We want you to be truly enamoured and proud of the jewellery you own.
Consequently, we produce a product of superior quality, and we’re proud that returns and repairs are only a miniscule part of our day-to-day business.
However, this isn’t a perfect world, and when things don’t work out the way we intended them, the least we can do is take responsibility.
Blue Turtles’ 1 Year Workmanship Guarantee covers you for any defect in manufacture that comes to light any time in the year after purchase. Undone solder joins, loose stones or stones that have fallen out due to defects in manufacturing– we’ll repair it, replace it or credit it.
For terms and conditions of our lifetime guarantee, see below.
Craftsmanship Guarantee Terms and Conditions
Blue Turtles offers a one-year Guarantee on the workmanship of our jewellery.
If a jewellery piece is compromised because of an inherent fault in manufacture, we will take responsibility.
We will repair items covered by warranty when circumstances allow. If repair is not possible we will replace such items with another of the same model. If the item cannot be replaced we will substitute the item with another similar item or extend a credit for the original purchase price.
Our guarantee covers for faults in manufacture and design. It does not cover for wear and tear or for damage due to actions that may compromise the integrity of a piece.
For example, dropping your jewellery, exposing it to extreme heat or direct sunlight for an extended period or subjecting it to impact such as knocking it against a wall or door, or catching it on another object and pulling, thus subjecting it to undue stress and similar such actions can cause weakness or damage to a piece.
Such weakness or damage, which can also break soldered joins or loosen a stone in its setting, is not the responsibility of Blue Turtles and is not covered by our guarantee.
If an item is returned to us for a warranty claim, we will investigate it for signs of stress and wear and tear that may have compromised the piece’s integrity and exposed it to an increased risk of damage. If such evidence is found we will deem it not to be covered by warranty.
Chains
Snapped snake chains are not covered by warranty. Snake chains are not designed to bend at any point along their length at an acute angle, and if used correctly there is no need to subject them to such treatment. In the event that a chain is accidentally bent and it snaps or forms a kink, it is not our responsibility and is not covered by warranty.
Clasps commonly come loose from the end of a chain when the clasp is caught on another object and pulled with force excessive to what the chain can stand. This is not a fault in manufacture or design. In the event that a chain has broken in these circumstances, it is not our responsibility and is not covered by warranty.
Clearance Items
Items sold by Blue Turtles at clearance prices are not covered by warranty.